Terms and Conditions of Sale applicable to the Online Store of
FALTER Sp. z o.o.
for entrepreneurs and consumers
8.1. Falter Sp. z o.o. is the data controller of Buyers' personal data within the meaning of Regulation (EU) of the European Parliament and the Council, number 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general data protection regulation), hereinafter referred to as: GDPR and the Polish Act of 10 May 2018 on personal data protection (Journal of Laws: Dz.U. z 2018 r. poz. 1000).
8.2. The processing of personal data of the Buyers is in accordance with the provisions of the GDPR and the generally applicable Polish law, in particular with the provisions of the Act of 18 July 2002 on the provision of electronic services (consolidated version Journal of Laws Dz. U. z 2017 r., poz. 1219, as amended) and the provisions of executive regulations to laws.
8.3. Providing their personal data by the Buyers is voluntary, however, the lack of obtaining this data by Falter Sp. z o.o. may prevent or significantly impede the completion of an order.
8.4. Falter Sp. z o.o. collects and processes the personal data of Buyers in following scope:
a) name and surname,
b) e-mail address,
c) telephone number,
d) address of residence,
e) company address,
f) delivery address,
g) PESEL identification number,
h) company name,
i) tax identification number (NIP),
j) the IP number of the device from which the order was made,
l) transaction history,
m) bank and bank account number from which payment was made for the order,
n) Buyer's signature,
o) complaint history,
p) Buyer's opinions,
r) consent or consents given by the Buyer,
s) any additional information about the Buyer, provided by e-mail correspondence or during a telephone conversation.
8.5. All personal data of Buyers collected by the Data Controller will be processed only for the purpose of providing services available in the online store of Falter Sp. z o.o. and for the purpose of providing after-sales services, i.e. for the purpose of:
a) placing an order on the online store www.inkjetsolution.eu,
b) conclusion of a sales contract,
c) handling payment services,
d) organizing the transport of shipments with ordered products,
e) presenting an offer to sell other products of Falter Sp. z o.o.,
f) accepting and considering complaints by Buyers and exercising the right to withdraw from the sales contract,
g) provision and implementation of maintenance services,
h) sending product samples to the Buyers,
i) provision and implementation of recycling services and purchase of used cartridges,
j) issuing a VAT invoice and ensuring the implementation of other tax and accounting purposes,
k) keeping an online store user account,
l) debt recovery of Falter Sp. z o.o.,
m) presenting the offer and implementation of training activites,
n) saving data in Cookies files,
o) conducting research and analysis of the operation of the online store website,
p) sending commercial information through the Newsletter on news and promotions of Falter Sp. z o.o., including about products and promotions offered, training, events and other actions, as well as printing and technical advice (with separate consent expressed by the Buyer).
8.6. Processing of Buyer's personal data for purposes other than those mentioned in 8.5. above (for example for marketing purposes), occurs only with the consent of the Buyer.
8.7. The personal data of the Buyers will be processed in order to provide information about the services and products offered by Falter Sp. z o.o., both in an automated way, through searching in a database, including in the form of profiling, as well as in a non-automated way, but only by authorized persons.
8.8. The Data Controller will process the personal data of Buyers for the period necessary to achieve the purposes for which they were collected or until the Buyer exercises the right to delete or withdraw their consent to data processing, but for a period not longer than 10 years from the date of the last contact with a given Buyer. The data will then be deleted, unless a longer processing period is required or allowed by law (for example to establish, enforce or defend legal claims).
8.9. Falter sp. z o.o., as personal data Controller, will not transfer personal data to other entities, except for the situation, when the entity entitled to obtain personal data will request it on the basis of applicable law (court, law enforcement authority or a third party based on the decision of an authorized body of the state) indicating the legal basis for such action, as well as the situation in which transfer of data to other entities will be necessary for the possibility of ensuring proper order fulfilment in the online store www.inkjetsolution.eu. In particular, personal data is or may be transferred to:
a) Entities and bodies entitled to receive data on the basis of legal regulations,
b) Suppliers of services providing the Data Controller with technical and organizational solutions to manage the Data Controller's organization, in particular courier and postal services, ICT services providers,
c) Suppliers of payroll and accounting services,
d) Providers of legal services and entities supporting the Data Controller in pursuing due claims.
8.10. With respect to personal data, the Buyer has the following rights:
a) the right to access personal data, including the right to obtain a copy of this data;
b) the right to control the processing of data contained in Data Controller's data sets, including the right to inspect the processing history of their data,
c) the right to request supplementation, correction or update of personal data;
d) the right to request the deletion of personal data (the so-called "right to be forgotten");
e) the right to demand limitation of the processing of personal data;
f) the right to object to the processing of personal data;
g) the right to transfer data to another company.
The Buyer may request for the execution of each of the abovementioned rights via e-mail email@example.com or the post address of Falter Sp. z o.o.
8.11. Regardless of the right to demand the implementation of the aforementioned rights, you have the right to file a complaint on the processing of personal data incompatible with the GDPR to the supervisory body, i.e. to the President of the Office for the Protection of Personal Data.
8.12. The Data Controller collects information obtained automatically regarding the IP addresses of users visiting the Website. Information collected in this way serves the administration of the Website, periodic analyzes of visit statistics, determining which websites are visited most often, determining the level of functionality of the Website pages. Information on the users' IP may be transferred to authorized state authorities, at their request for the purposes of proceedings conducted by them or to third parties on the basis of decisions of state authorities.
8.13. Cookies used by Falter sp. z o.o., as Data Controller, are safe for the User's Device, and in particular this way it is not possible to get viruses or other unwanted software or malicious software onto User's Devices. These files allow to identify the software used by the User and adjust the Website individually to each User.
a) Website configuration:
- recognition of the User's device and its location and properly displaying the website, tailored to his individual needs;
b) Implementation of processes necessary for the full functionality of website:
- adjusting the content of the Website pages to the User's preferences and optimizing the use of websites. In particular, these files allow to recognize the basic parameters of the User's Device and properly display the website, adapted to individual needs of the User;
c) Analysis and research as well as audience audit:
- creating anonymous statistics that help to understand how Users use the websites of the Store, which allows improving their structure and content;
d) Ensuring the safety and reliability of the Store.
8.15. The User may independently and at any time change the settings for Cookies, specifying the conditions for their storage and conditions of access by Cookies to the User's Device. Changes to the settings referred to in the previous sentence may be made by the User using web browser settings or by means of the Service configuration. These settings can be changed in particular in such a way as to block the automatic handling of Cookies in the web browser settings or inform them whenever Cookies are placed on the User's device. Detailed information about the possibilities and ways of handling cookies are available in the software (web browser) settings.
8.16. The User may at any time delete Cookies using the functions available in the web browser they use.